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Privacy Policy

Last updated: 20/01/2026

 

 

1. Introduction

JDW Campers Ltd is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, contact us, or hire a motorhome from us.

We are based in Herefordshire, England, and operate across the UK.  We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Information We Collect

We may collect and process the following personal data:

• Identity information: name

• Contact information: email address, telephone number, postal address

• Booking information: hire dates, vehicle details

• Payment and financial information: payment details processed securely via third-party payment providers

• Uploaded content: documents or files you provide (e.g. identification, insurance documents)

• Marketing preferences: whether you have opted in to receive marketing emails

   

3. How We Collect Your Data

We collect data through:

• Contact forms on our website

• Booking and payment processes

• Email communications

• Subscription to our mailing list (via Mailchimp)

• Cookies and website analytics

 

4. How We Use Your Data

We use your personal data to:

• Provide and manage our motorhome hire services

• Process bookings and payments

• Communicate with you regarding your hire

• Provide customer support

• Send marketing emails (only where you have consented)

• Meet legal, regulatory, and insurance obligations

• Improve our website and services

 

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract: to fulfil a booking or hire agreement

• Legal obligation: for tax, insurance, or legal compliance

• Legitimate interests: running and improving our business

• Consent: for marketing communications

You may withdraw consent at any time.

 

 

6. Marketing Communications

If you opt in, we may send you marketing emails via Mailchimp.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in our emails, or

• Contacting us directly

We do not sell or rent your personal data.

 

 

7. Sharing Your Data

We only share your data with trusted third parties where necessary, including:

 

• Stripe – for secure payment processing

• Wix – for website hosting

• Mailchimp – for email marketing

• Analytics providers (for website performance)

All third parties are required to handle your data securely and in accordance with data protection laws.

 

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure.

Payment information is processed securely by third-party providers and is not stored on our servers

 

9. How Long We Keep Your Data

We only keep your personal data for as long as necessary:

• To fulfil bookings and services

• To meet legal, tax, and insurance requirements

• For legitimate business purposes

When data is no longer required, it is securely deleted.

 

 

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us using the details below.

 

 

11. Cookies

Our website uses cookies to improve functionality and analyse website traffic. You can control or disable cookies through your browser settings.

 

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

 

 

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

 

JDW Campers Ltd

Unit 5 & 6

The Wharf

Eardisley

HR3 6NS

Herefordshire, England

Email: info@jdwcampers.com